FAQs


Processing time

Processing time for each item varies. Ready to ship products ship in 1 - 3 business days. All other products will be 3 - 4 weeks. The estimated turnaround time is from the time your payment has completely processed. Some may arrive earlier, but are not guaranteed to ship out until this time. Processing time does NOT include shipping time.

If you purchase both ready to ship and non ready to ship products they will all ship together within the 3 - 4 week turnaround time. If you need the ready to ship products earlier you need to place two separate orders.

Returns & Refunds

You have 12 hours from the payment time to cancel your order. You will receive a refund the same way you paid. There will be 10% fee removed from the refund for all cancelled orders.

Keep in mind that all items are handmade and have many unique values. Due to the custom nature of most products I do not accept returns or exchanges, but as a shop owner I swear by my products. If you ever find an issue, please discuss it with me prior to leaving any negative feedback. My work is very important to me and I would be more than happy to resolve any matter.

Shipping

For most items you will have the ability to choose what type of shipping you would like. If you need your item by a certain date please check processing times and select the correct shipping. I will not expedite shipping unless it has been paid for. Once the package has shipped it is out of my control and is in the hands of the shipping provider. If there are problems with shipping I will help as best as I can, but please understand that I am unable to control shipping.

International Shipping, Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs. When shipping internationally I recommend purchasing at least Priority Mail International. First Class International may not be tracked once it has left the United States. First Class International typically takes 4 - 8 weeks, and cannot guarantee arrival. Due to incomplete tracking First Class International packages will NOT be refunded due to missing packages. Please keep this in mind when selecting your shipping option.

How Do I Place a Build Your Own Order?

Please message me prior to placing your order to ensure we have enough fabric for the item you'd like Be sure to follow the instructions - any order done incorrectly is subject to be refunded and re-ordered correctly.

Business hours are Monday to Frieday 9am - 5pm est. Messages will be returned during business hours.

How Do I Order Fabric?

The fabric listed on the website is not for sale. The fabric coordinated with our Build Your Own listings allows you to customize your product.

Will the Fabric have the White Lines?

This is to product the original manufacturers and artist. Custom fabrics are not designed by me and are easily stolen and replicated. To deter theft of the designs the watermarks is in place and will not be removed.

Where is the Fabric Purchase from?

Fairy Godmother wasn't able to grant my fabric wish so it has been found with a lot of time, effort and a little bit of pixie dust. In respect for my business I don't share my vendors or techniques. Thank you for understanding.

Payment Processing

Payments must be completed prior to the products being created. PayPal e-checks may take longer to process. Keep this in mind if your turnaround time is sensitive.